Whether you’re running a dedicated stand-alone centre or a multi-client operation the right tools will help you increase agent performance and make sure you smash your KPI’s. It all starts with the Voice Simplified Cloud Communications platform, connect any VoIP enabled device, softphone or application to our cloud and bring all your contact points together in one place.

Contact Centre Technology

Built for the cloud

We’re experts in Call and Contact Centre solutions – we know that excellent communication is the lifeblood of your business which is why we’ve built a dedicated Call and Contact Centre suite to help your business perform better, accelerate and grow.

Call Centre Focused

Simple Voice Connect

Integrate our VoIP telephony with Microsoft Teams. Use your existing Microsoft 365 subscription.

Multi Device

Integrate Multiple VoIP Devices and Microsoft Teams behind a single PBX extension and DDI.

CRM Integration

Use a compatible soft phone to Screen-pop into and place calls from web based CRM. Microsoft Teams users require our Agent Desktop CRM Integration.

CTI

Our Agent Desktop can Screen-pop into API and URL based applications. Screen-pop inside Microsoft Teams or your default browser.

Hunt Groups

Add PBX extensions as group members and distribute calls either simultaneously, round robin or by priority. Allocate group voicemail.

Pickup Groups

Add PBX Extensions as group members to allow members to pick up each other's calls via their own extension.

Eavesdrop and Agent Training

Listen into live calls. Assign external number or access via an internal extension. Choose to listen only, whisper to agent or barge-in.

Transfer Calls to Simple Voice

Transfer a call to any Simple Voice service. For example, transfer direct to a department, queue or menu.

Call Recording

Inbound call recording via Simple Voice queues. Outbound call recording per PBX user. Search/download recording online.

Open, Close and Holiday Times

Configure Open hours with welcome audio and call routing. Set times by day of week and special dates. Route calls to PSTN, PBX or Simple Voice.

Set up single or multi-layer menus. Set prompt audio and call routing per key and route to PSTN, PBX or any Simple Voice Service.

Queues

Set introduction, queuing audio and "No agent" routing. Assign agents to a queue. Agent login/out via any device or our Agent Desktop CRM Integration.

Conditional Routing

Set up single or multiple call routing conditions each with audio and call routing to PSTN, PBX or any other Simple Voice Service.

Standalone Voicemail

Route to Standalone voicemail from other Simple Voice services. Manage online, get notified by email and access messages via any extension.

Whisper Message

Set whisper message on Open Times, Queues, Menus or Conditional Route. Plays helpful audio to the agent before the call is connected.

KPI Management Reports

Set queue KPI thresholds and report on historic queue performance via the Voice Simplified portal.

Agent Performance Reports

View agent performance. Calls answered, average talk time and average ring duration.

Scheduled Reports by Email

Schedule daily, weekly or monthly queue KPI reports sent directly to you by email.

Live Agent Dashboard

View real time status of all your agents including their performance today. Master control to log in/out additional support agents.

Call Centre Wallboard

Live view of queued calls and todays stats. Highlight threshold breaches. Choose KPIs displayed and toggle between multiple queues.

Contact Centre Technology

Built for the cloud

Call Centre Focused

Simple Voice Connect

Integrate our VoIP telephony with Microsoft Teams. Use your existing Microsoft 365 subscription.

Multi Device

Integrate Multiple VoIP Devices and Microsoft Teams behind a single PBX extension and DDI.

CRM Integration

Use a compatible soft phone to Screen-pop into and place calls from web based CRM. Microsoft Teams users require our Agent Desktop CRM Integration.

CTI

Our Agent Desktop can Screen-pop into API and URL based applications. Screen-pop inside Microsoft Teams or your default browser.

Hunt Groups

Add PBX extensions as group members and distribute calls either simultaneously, round robin or by priority. Allocate group voicemail.

Pickup Groups

Add PBX Extensions as group members to allow members to pick up each other's calls via their own extension.

Call Centre Focused

Eavesdrop and Agent Training

Listen into live calls. Assign external number or access via an internal extension. Choose to listen only, whisper to agent or barge-in.

Transfer Calls to Simple Voice

Transfer a call to any Simple Voice service. For example, transfer direct to a department, queue or menu.

Call Recording

Inbound call recording via Simple Voice queues. Outbound call recording per PBX user. Search/download recording online.

Open, Close and Holiday Times

Configure Open hours with welcome audio and call routing. Set times by day of week and special dates. Route calls to PSTN, PBX or Simple Voice.

Set up single or multi-layer menus. Set prompt audio and call routing per key and route to PSTN, PBX or any Simple Voice Service.

Queues

Set introduction, queuing audio and "No agent" routing. Assign agents to a queue. Agent login/out via any device or our Agent Desktop CRM Integration.

Conditional Routing

Set up single or multiple call routing conditions each with audio and call routing to PSTN, PBX or any other Simple Voice Service.

Standalone Voicemail

Route to Standalone voicemail from other Simple Voice services. Manage online, get notified by email and access messages via any extension.

Whisper Message

Set whisper message on Open Times, Queues, Menus or Conditional Route. Plays helpful audio to the agent before the call is connected.

KPI Management Reports

Set queue KPI thresholds and report on historic queue performance via the Voice Simplified portal.

Agent Performance Reports

View agent performance. Calls answered, average talk time and average ring duration.

Scheduled Reports by Email

Schedule daily, weekly or monthly queue KPI reports sent directly to you by email.

Live Agent Dashboard

View real time status of all your agents including their performance today. Master control to log in/out additional support agents.

Call Centre Wallboard

Live view of queued calls and todays stats. Highlight threshold breaches. Choose KPIs displayed and toggle between multiple queues.

Insight Built In

Voice Simplified give you the freedom to let your agents work from anywhere and maintain the outstanding performance and customer service you expect. Provision and change users quickly and easily from the OneVoice management portal and set yourself free of traditional telephony charges without compromising on quality.

Fully integrated with Microsoft 365 and featuring Microsoft Teams recording for a fraction of industry average pricing, Voice Simplified dedicated Contact and Call Centre solutions are here to help you do more, faster. Our no contract simple monthly agreements wont tie you into long term contracts and can help you save up to 30% on traditional telephony costs.

How do I connect?

What devices can I use?

VoIP Desk Phone

Desktop Computers

Laptops

Mobile Devices

TAKE THE 30 DAY CHALLENGE

Take the 30 day challenge

Book a demo with us - then get hands-on with a 30 day pilot

Rich in functionality our integrated Call Centre and Contact Centre cloud solutions allow you and your teams to communicate across voice, text, chat, instant message, video, and teams all from one central platform and without the need for complex or costly integration. With direct integration to Microsoft Teams Voice Simplified enables your teams to make and receive calls on any device, wherever they are in the world.

We enable agents to see messages directly, take and make calls from home, transition seamlessly from voice to video in Microsoft Teams and integrate screen pop functionality directly into CRM to give you customers the absolute best possible experience.

Managers and Administrators can also access advanced contact centre functionality including:

Agent performance data

Live Agent dashboards

KPI and call time reports

Wait, answered and abandoned call records

Scheduled and on-demand insight

Queues

Hunt Group

Spy Groups

PLUS – Eavesdrop, Barge‑in and Agent training features built in

Our multi-site, scalable, and secure platform delivers industry leading availability with revolutionary contract flexibility. No three year contracts, no two year contracts, not even one year contracts – just simple rolling monthly agreements that allow your business the freedom to flex as you need it.

We'll even help you try the platform alongside your existing telephony system for 30 days at absolutely zero cost - talk to us today to get started.