Call recording for Microsoft Teams, desk phones, soft phones and mobile apps from £2 per user

Voice Simplified have integrated with Call Cabinet's Atmos platform to deliver a fully featured industry compliant cloud Call Recording solution.

Endpoint User

Our Endpoint User licence enables call recording for an individual user. Each licence can be configured to record inbound only, outbound only or both.

Group User

The Group User licence enables inbound only call recording for calls delivered to an agent via a Queue or Hunt Group. Each licence enables one group member and is not linked to a particular user. The group licence is a more cost effective solution where recording for outbound calls are not required.

Storage

All call recording solutions require storage, which starts from just £32.95 per month for 1,000 rolling minutes, shared across all licences. Set your own criteria for deleting old recordings and upgrade any time if more storage is required.

Security and Compliance

Our online web portal is fully PCI compliant and allows you to view, annotate, manage and download your recordings. Two basic administrative users are included with your storage licence, with the option to add users. Upgrade to gain access to Quality Assurance Call Scoring QA Randomiser, WFO, Reporting and Analytics.

Call our sales team on 0333 44 55 200 to discuss your business requirements

Pricing and Plans

OneVoice

Standard Call Recording

Perfect for Small Business & Support Call Centres

From £2 Per User Per Month^*

Includes

Group User Inbound Call Recording
User Administration Portal
Web Portal Recording Search, Retrieval & Playback
Configurable Retention Policy
2 x Audio Admin Users

Upgrades

Additional Administrator Licenses
Endpoint user call recording
Cloud Storage Package
Audio File Sharing
Call Details Screen
Annotation
Speech to Text Transcription
Agent Evaluation & Scorecards
Scorecard Editor
Quality Assurance Randomiser & Reporting

OneVoice

Unlimited Storage Call Recording

Unlimited Storage for High Call Volume Businesses

From £15 Per User Per Month

Includes

End User Inbound & Outbound Call Recording
Unlimited Cloud Storage for up to 7 Years
User Administration Portal
Web Portal Recording Search, Retrieval & Playback
Configurable Retention Policy
2 x Audio Admin Users

Upgrades

Additional Administrator Licenses
Audio File Sharing
Call Details Screen
Annotation
Speech to Text Transcription
Agent Evaluation & Scorecards
Scorecard Editor
Quality Assurance Randomiser & Reporting

OneVoice

PCI Compliant Call Recording

Fully Contact Centre Ready

From £29 Per User Per Month

Includes

End User Inbound & Outbound Call Recording
Unlimited Cloud Storage for up to 7 Years
User Administration Portal
Web Portal Recording Search, Retrieval & Playback
Configurable Retention Policy
2 x Audio Admin Users
Audio File Sharing
Call Details Screen
Annotation
Speech to Text Transcription

Upgrades

Additional Administrator Licenses
Agent Evaluation & Scorecards
Scorecard Editor
Quality Assurance Randomiser & Reporting
Enhanced Call Sentiment
Site-wide Keyword Search
AI-Driven Content Evaluation:
- Applications for Customer Experience
- Risk Management
- Proactive Compliance (Call Survaillance)
- Customer & Staff Wellfare

* Excludes call recording cloud storage from £32 per month

An AI-Driven Call Recording, Quality Assurance, Voice Analytics & Compliance Solution

Call Recording

Quality Assurance

Use our agent evaluation tools to quickly resolve disputes, expertly train your staff, maintain compliance, and optimise the customer experience.

Voice Analytics

Gather precious insight into your customers experience and agent interactions. Search powerfully and simply with keyword & key phrase.

Artificial Intelligence

Robust Natural Language / speech analytics. Atmos AI understands and organises your unstructured call recordings into actionable data.

Compliance

Regulatory compliance with: GDPR, PCI, FCA, MiFID II, Dodd-Frank, DFA, IPAA, MADII, ESMA, US FTC, SOX, POPI, FICA and many more.

Data Security

Our analytics engine automatically detects & removes credit card, social security, phone numbers & more from recordings & your transcripts.

Intuitive Trends

Our analytics let you search keywords and phrases so you can identify areas of improvement for your operation.

Improve Performance

Atmos' best-in-class reporting delivers actionable data that reveals strenghts and weaknesses in your customer care process.

Business Insight

Design your agent performance metrics and accurately measure key performance indicators like courtesy, efficiency, and clarity.

Using call recording technology can have a massive impact on business performance if implemented and used effectively. First and foremost, it’s crucial that the right people can access call recordings quickly – complex, legacy tools are often difficult to use and manage, resulting in lack of adoption from team leaders and senior management.

Today, many successful businesses choose to implement call recording not just for compliance and regulatory reasons but to improve their internal processes, customer service and team performance.

Key features to look for in call recording solutions:

Record by person, team, department or group
Enable recording of inbound calls, outbound calls or both by user
Use voice analysis to detect key words and phrases
Detect emotion from voice patterns to identify issues
Securely store recordings and access them quickly
Search for recordings by keywords and phrases

Call recording can be a powerful tool for businesses but is often complicated and time consuming to implement. At Voice Simplified we wanted to change all that, which is why our users can turn call recording on and off in an instant – no complex technical process, just easy to use, simple call recording.